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Refund policy

Last updated: 2 August 2026

Membership is not yet on sale. This policy describes how buying and refunds will work when it opens, so there are no surprises.

Who you buy from

Membership is sold through Dodo Payments, acting as merchant of record: Dodo is the seller of record for the transaction, its buyer terms apply to the purchase, it charges your payment method, calculates and collects any applicable VAT or sales tax, and its name may appear on your statement. One More Spoon (Simov Studio LTD) decides what membership contains and this policy sets the refund promises below; refunds are paid out through Dodo to your original payment method.

The policy

  • 14-day money-back guarantee. If you buy a membership - monthly, yearly, or the Whole Journey Pass - and it is not for you, email us within 14 days of that first payment and we will refund it in full. No questions, no forms. The guarantee applies to your first purchase of each plan, once per customer.
  • EU and UK consumers: your statutory rights are not affected by anything on this page. For digital content and services the law gives you a 14-day right of withdrawal; because membership grants immediate access to digital content, checkout asks for your agreement to immediate access and your acknowledgment that this affects the withdrawal right, as the law prescribes. Our own 14-day guarantee applies regardless, so in practice you are never worse off than the statutory position.
  • Subscriptions renew until canceled. You can cancel any time from Manage billing on the membership page; cancellation takes effect at the end of the paid period and you keep access until then. Outside the 14-day guarantee we do not refund partly used billing periods, except where the law requires it. Where the law requires a renewal reminder, we send one.
  • Whole Journey Pass. The Pass is a one-time purchase covered by the same 14-day guarantee. After those 14 days it is non-refundable, except where the law requires otherwise - see the Terms of Use for what "permanent access" means and the notice we owe you if the service ever winds down.

How to request a refund

Email hello@onemorespoon.app from the email address on your account, within the 14-day window, and say which purchase it is. We confirm and initiate the refund through Dodo Payments to your original payment method; it normally arrives within 5 to 10 business days depending on your bank.

One More Spoon is operated by Simov Studio LTD, registered in Cyprus.